Return Policy

At Rayaluxurypret, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a hassle-free return process.

Return Eligibility

We accept returns under the following conditions:

  • The item must be in new, unused, and unworn condition.
  • The item must have all tags and labels intact.
  • The item must be returned within 7 days of receiving your order.

Please note that items that have been worn, washed, or altered in any way are not eligible for return.

Non-Returnable Items

The following items are non-returnable:

  • Sale or discounted items
  • Personalized or custom-made products
  • Underwear or innerwear products for hygiene reasons

How to Return an Item

To initiate a return, please follow these steps:

  1. Contact Us: Reach out to us at contact@rayaluxurypret.com or via WhatsApp within 7 days of receiving your order to request a return authorization. Include your order number, the item you wish to return, and the reason for the return.
  2. Return Approval: Once we receive your return request, we will send you a return approval with instructions on how to send the item back to us.
  3. Packaging: Please pack the item securely in its original packaging to avoid any damage during the return shipping process.
  4. Return Shipping: The customer is responsible for return shipping costs unless the item is damaged or defective upon arrival.

Return Processing Time

Once we receive your returned item, we will process it within 4 to 5 working days. You will be notified once your return has been processed, and we will issue a refund to your original payment method.

Refunds

  • Refunds will be processed to the original payment method used for the purchase.
  • Please note that it may take additional time for the refund to appear on your account, depending on your bank or payment provider.

Exchanges

At this time, we do not offer direct exchanges. If you wish to exchange an item, you will need to return the original item and place a new order for the item you desire.

Damaged or Defective Items

If you receive an item that is damaged or defective, please contact us immediately within 7 days of receiving your order. We will provide instructions for returning the item and offer a replacement or full refund.

Contact Us

If you have any questions or need assistance with a return, feel free to contact us:

  • Email: contact@rayaluxurypret.com
  • WhatsApp: 00971555923023

We are committed to ensuring your satisfaction with every purchase and strive to make your shopping experience as smooth as possible.